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Cover only applies within the borders of South Africa.

Claims for tyre damage outside South Africa are not covered.

The policy covers qualifying:

Vehicles used for normal business purposes may qualify.

However, vehicles used for commercial purposes are excluded. This includes vehicles used as a tool of trade, for deliveries, courier services, taxi services, e-hailing, rental, limousine services, or carrying passengers for reward.

No. Vehicles used for commercial purposes are excluded.

The policy wording specifically excludes vehicles used for courier or delivery work, rental, taxi, e-hailing, limousine services and other commercial travelling or tool-of-trade purposes.

No. Vehicles used as taxis, e-hailing vehicles, limousines, or to carry passengers for reward are excluded.

Lift clubs are excluded from this restriction.

To submit a claim, visit your nearest Tiger Wheel & Tyre store.

The store will assist with capturing and submitting the claim information to the administrator.

The following information may be required:

The administrator may request additional information if needed.

You must submit your claim within 30 days of the event that caused the tyre damage.

Claims submitted later than 30 days after the event may be rejected.

You should not start repair or replacement work before the administrator has authorised the claim, unless it is an emergency situation covered by the policy process.

The policy wording states that repair work started or carried out without prior written authorisation may invalidate the claim.

If emergency repairs are needed outside Tiger Wheel & Tyre trading hours, you should:

If the claim is valid, reimbursement will be limited to the invoice value or the applicable policy benefit limit, whichever is lower.

No. Consequential losses are not covered.

For example, if your tyre is damaged on the way to the airport and you miss your flight, the policy may cover the valid tyre damage only. It will not cover the cost of the missed flight or other losses.

If you have an active X-Sure Tyre & Rim policy, the claim will first be assessed under that policy.

If the claim exceeds the available cover or falls outside the scope of that policy, the Zero benefit may then be applied where applicable.

You must take reasonable care of your tyres and vehicle. This includes:

Misrepresentation, fraud, non-disclosure or incorrect information may lead to claim rejection or policy cancellation.

The policy ends when any of the following happens:

No. If the insured vehicle changes ownership, the policy comes to an end.

The new owner would need to take out a new policy in their own name, by purchasing new tyres from Tiger Wheel & Tyre.

A customer can only have a maximum of 5 X-Sure Zero™ policies per invoice activate and can only have a maximum of 5 X-Sure Zero™ policies active at any given point in time. The newest policies will be activated.

All tyres purchased from Tiger Wheel & Tyre qualify for Zero policy cover, however, as the customer you must register in the app for Zero tyre insurance within 7 days of invoice.

The cover will not apply if the tyre no longer meets the required tread depth.

The policy wording states that the period of insurance is limited to the shorter of the policy period or the time when the tread is below 1mm, being the legal limit.

You may claim once during the 6-month cover period, subject to the applicable benefit limit and policy terms.

The Zero benefit is limited to one tyre per claim event, up to the applicable benefit limit. Each tyre is covered separately when purchased, this means each tyre has its own applicable policy number.

The policy wording states that the policy terminates after 6 months from inception or after you have claimed on the policy, whichever occurs first.

This means that once a valid claim has been approved and paid, the Zero policy comes to an end.

No. The policy does not cover normal wear and tear.

Wear and tear means the gradual deterioration of tyres caused by normal driving, sunlight, weather conditions or ordinary use.

No. Lost or stolen tyres are not covered.

No. The policy only covers the damaged tyre, subject to the benefit limit.

It does not cover damage to the vehicle caused by a damaged tyre. For example, if a tyre bursts and the vehicle is damaged in an accident, the vehicle damage is not covered under this policy.

No. Manufacturer defects are not covered.

The policy is intended to cover qualifying accidental tyre damage caused by road hazards, not defects in the tyre itself.

Yes. The policy wording states that the policy can be cancelled at any time.

However, because this is a free Zero policy, it does not have a surrender value or paid-up value.

The insurer is The Hollard Insurance Company Limited, a licensed non-life insurer and authorised financial services provider.

The policy is administered by Motorite Administrators (Pty) Ltd, an authorised financial services provider.

Complaints can be submitted to Motorite by:

If a claim is rejected, the policy wording gives the customer 90 days to request a written review of the decision.

When you buy qualifying tyres from Tiger Wheel & Tyre, you can activate free Zero Tyre Insurance by registering on the Tiger Wheel & Tyre App within 7 days of your invoice date. The cover gives you up to R500 VAT inclusive per tyre for qualifying accidental road-hazard damage. The cover is valid for 6 months, but a 30-day waiting period applies. Claims must be submitted through Tiger Wheel & Tyre within 30 days of the damage event. Terms, conditions, limits and exclusions apply.